Refund policy

The Reweave Promise — 30 days

Every CALTESSA throw is woven to order, and every one is covered by the same promise: if it's not right, tell us within 30 days of delivery and we reweave it or refund it — your choice.

• "Not right" is your call. A weaving or finishing defect, damage in transit, or simply not what you hoped once it's in your hands — all qualify.
• Your choice of remedy. A fresh reweave of the same design, or a full refund to your original payment method.
• Returns are free. We send a prepaid return label; nothing ships back at your expense.
• Made-to-order is not final sale. The 30-day promise applies to every order, no exceptions.
• Refunds are quick. Issued within 10 business days of the return drop-off scan.

Cancellations and delays

You can cancel any order for a full refund at any time before it ships. If production runs past our shipping estimate, we email you with a new date and the option to cancel for a full refund.

How to start

Reply to your order confirmation email, or use the contact page — include your order number and, for a defect, a photo. You get an answer in writing, not silence.